Thank you for choosing our web design services. We strive to provide you with exceptional quality and customer satisfaction. This Refund and Delivery Policy outlines our guidelines regarding refunds and the delivery process for our web design services. Please read this policy carefully before proceeding with your purchase.
Refund Policy:
1. Design Phase:
a. Once the initial design concepts have been delivered to you, refunds are not available.
b. If you are unsatisfied with the initial design concepts, we will work closely with you to make revisions until you are satisfied with the final design.
2. Development Phase:
a. Once the development phase has begun, refunds are not available.
b. In the event of major functionality issues or errors caused by our team, we will make all reasonable efforts to rectify the problem.
3. Cancellation:
a. If you decide to cancel the project before the design or development phase has begun, you may be eligible for a partial refund. The amount refunded will depend on the work already completed and expenses incurred.
Delivery Policy:
1. Timelines:
a. We will provide you with estimated timelines for the completion of your web design project during the initial consultation.
b. Timelines may vary based on the complexity of the project and the timely provision of necessary information and resources from your end.
2. Revisions and Feedback:
a. We value your input and will incorporate your feedback during the design and development process.
b. We will communicate and collaborate with you to ensure your satisfaction with the final product.
3. Final Delivery:
a. Upon completion of the web design project, we will provide you with the necessary files and assets as agreed upon.
b. We will assist you with the deployment of the website if requested, or provide guidance on how to do so.
4. Ongoing Support:
a. We offer a specified period of post-delivery support to address any technical issues or minor revisions.
b. The duration and scope of the support period will be outlined in the project agreement.
Please note that this policy applies only to our web design services and does not cover third-party products or services integrated into your website.
If you have any questions or concerns regarding our refund or delivery policy, please contact our customer support team, and we will be happy to assist you.
Note: This policy is subject to change without prior notice. It is recommended to review the policy periodically to stay informed about any updates.